Job Description

Position: Systems Engineer

Reports to: Engineering Manager 

Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, helping our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.

Leadership defines us. We are innovative leaders in everything we do.

The systems engineer will be responsible for tier 3 support for Parasol’s clients. The systems engineer will support implementation of project task work as determined by each client’s project roadmap.

Responsibilities:

• Tier 3 support for all client tickets.
• System design for servers, virtualization and email environments.
• In depth problem solving for servers and systems.
• Responsibility for oversight of client server management.
• Acts as engineer backup to the Engineering Manager as needed.
• Project implementation task work.
• Ticket resolution as per the client service level agreement.
• Detailed documentation within service tickets on issue steps and resolution.
• Excellent customer service on the phone and email. 

Requirements:

• Healthcare experience preferred, long-term healthcare support experience is a plus.
• At least five years of systems administration experience in an enterprise environment.
• At least four year’s experience working with systems design, configuration and management.
• Experience with multiple enterprise systems such as Active Directory, Azure, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network desktop hardware support.
• Proactive resolution of issues.
• Excellent communication and customer service skills are required.
• The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.

Benefits: 

• Cell phone/internet reimbursement 
• Medical, dental, vision, 401k 
• Responsible paid time off 
• Certification reimbursement

Company Culture 

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness. 

Our Values: 

• Expertise 
• Collaboration 
• Empathy 
• Integrity 

If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities. 

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